ABOUT THIS COURSE

The BSB30215 Certificate III in Customer Engagement is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.

You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.

This course is also offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly so you never feel overwhelmed while juggling your studies with your job.

BSB30215 CERTIFICATE III IN CUSTOMER ENGAGEMENT

REGISTER NOW

COURSE SNAPSHOT

AdobeStock_199165910 (1)_edited

DURATION

This course is approximately 12 months for full time and 18 months for Part time depending on individual needs and circumstances including RPL, Credit Transfer and scheduling of practical placement. 

AdobeStock_254468234-1

DELIVERY APPROACH

This course is delivered via a combination of;

Face to face Training
(Virtual &/or classroom)

 

Self paced learning

 

On the job training

AdobeStock_91702715-1

ENTRY REQUIREMENTS

Students must undertake a Language, Literacy and Numeracy Assessment so appropriate academic support can be provided and employed under a traineeship arrangement.  

START YOUR CAREER IN CUSTOMER ENGAGEMENT

WANT TO KNOW MORE?

FREE CAREER
DISCOVERY SESSION!

FEES & PAYMENT OPTIONS

Jobs and Skills WA invests in training that equips people with the skills needed to help meet job demands.

Arrow is contracted by the WA Government to deliver training for this qualification as part of Jobs and Skills WA and the great news is you may eligible for a subsidised place!

ELIGIBILITY CRITERIA

You may be eligible if you are;

  • An Australian citizen; or 

  • A permanent visa holder; or 

  • A holder of a sub-class 309, 444, 785, 790, 820 or 826 visa; or 

  • A secondary holder of a temporary visa of sub-class 457; 

  • A holder of a Bridging Visa E (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790; or

  • Are no longer at school; and

  • Western Australia is your primary place of residence

NOT ELIGIBLE? NO WORRIES!

This course can be completed Fee for Service.

DOWNLOAD FEES BROCHURE

WE LOVE TO CHAT!

To discuss your individual situation, check your eligibility, discuss payment options and find out the ins and out of the fees and charges request a call back.

REQUEST CALL BACK

INDUSTRY CAREERS

AdobeStock_199165910 (1)_edited_edit

CUSTOMER SERVICE OFFICER

AdobeStock_254468234_edited

TELEMARKETER

AdobeStock_91702715_edited

CLIENT CONTACT OFFICER

home

LOVING IT!

"I was a struggling high school student that didn’t fit the norm for High School. I spoke with the state manager of Arrow and she gave me a direction into VET education. I was signed off by the school and my mum to attend the hospitality course in Osborne Park. This course not only prepared me well for the working world but gave me hope that I wasn’t different and inspiration. I successfully gained my qualification, full time employment, living on my own and a great path way to my future. Thank you Arrow and to the amazing team."

Lexie B

heather

LOVING IT!

"When I started with Arrow Training I was 56 unemployed and had never studied before. The staff helped me in every way possible. My self esteem, mood and outlook improved. As part of the course I did placement at the Byford Country club and then got a job with them. The training and support has been wonderful I would strongly encourage anyone at any age to do this. My life has improved so much and appreciate Arrow Training and staff for this."

Heather H

Phone
  • instagram
  • facebook

LET'S CHAT!

REQUEST A CALL BACK!