ABOUT THIS COURSE
The BSB30120 Certificate III in Business (Customer Engagement) is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.
You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.
This course is also offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly so you never feel overwhelmed while juggling your studies with your job.
This course is approximately 12 months for full time and 18 months for Part time depending on individual needs and circumstances including RPL and Credit Transfer.
This course is delivered via a combination of;
Face to face Training
(Virtual &/or classroom)
Self paced learning
On the job training
Students must undertake a Language, Literacy and Numeracy Assessment so appropriate academic support can be provided and employed under a traineeship arrangement.
START YOUR CAREER IN CUSTOMER ENGAGEMENT
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CUSTOMER SERVICE OFFICER
CLIENT CONTACT OFFICER
"I was a struggling high school student that didn’t fit the norm for High School. I spoke with the state manager of Arrow and she gave me a direction into VET education. I was signed off by the school and my mum to attend the hospitality course in Osborne Park. This course not only prepared me well for the working world but gave me hope that I wasn’t different and inspiration. I successfully gained my qualification, full time employment, living on my own and a great path way to my future. Thank you Arrow and to the amazing team."
"When I started with Arrow Training I was 56 unemployed and had never studied before. The staff helped me in every way possible. My self esteem, mood and outlook improved. As part of the course I did placement at the Byford Country club and then got a job with them. The training and support has been wonderful I would strongly encourage anyone at any age to do this. My life has improved so much and appreciate Arrow Training and staff for this."
GIVE US A CALL BACK AT 1300 737 977!