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We’ve taken this nationally recognised Diploma of Management further and added

some real attitude for serious learning and serious fun.

Session 1: Get Things Done

Or how to manage personal, work priorities and professional development.
This is all about managing yourself well in order to manage others well. This means understanding your strengths and weaknesses, being a great manager of your own time, working effectively, being able to prioritise, set goals, plan well, establish a clear work / life balance, manage feedback, establish and use personal networks…in today’s speak, it’s all about having a healthy PERSONAL BRAND.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Sessions 2 & 3: The Engine Room

Or how to manage people performance.
People buy people. Great managers know this. Surround yourself with good people, manage them effectively and all of a sudden work becomes a joy…well, a whole lot easier anyway. Here you’ll learn all about managing the performance of those that report to you, how to develop key performance indicators as well as how to provide constructive feedback.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Session 4: The Coach’s Box

Or how to ensure team effectiveness.
We’re all in this together, right? Well at least that’s how it should be. This unit is all about how to create a well-oiled machine. A team that has a positive culture and enjoys its time together. You’ll learn how to take a leadership role in the development of team plans, and then lead and facilitate teamwork within an organisation.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Session 5: “Would you like fries with that”

Or how to manage quality customer service.
We all like to be treated like royalty, right? And it’s no secret that great customer service can be the difference between a long-term business relationship and your competition getting the next order. And then there’s the challenge of ensuring the same standards are maintained throughout the business…there’s no use having one staff member offering ‘fries with that’ whilst the another one can’t wait to see the back of the customer. Knowing how to provide great service and sharing these ideas with your team is what this unit is all about.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Sessions 6 & 7: Crunching The Numbers

Or how to manage budgets and financial plans.
Cash flow is the life blood of any business…and whilst you may like the whole management thing because you love the idea of managing people and creating a team, you also need to get up close and personal with the numbers. Well at least not have your eyes glaze over when one of the accountants knocks on your door asking you to review the accounts receivable! This unit teaches you everything you need to know about managing the finances of your division…plus you’ll learn how to bring your team along for the ride.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.


Session 8: Team Selection

Or how to recruit, select and induct staff.
Great managers surround themselves with great people. Great people are found when you have a tried and tested procedure that enables you to recruit, select and induct people in a way that is line with your organisation…. and your team’s culture.
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Sessions  9 & 10: Project Management Perfection

Or how to successfully manage projects.
The difference between getting a project completed and getting a project completed that exceeds all expectations is like comparing camp food to gourmet food. It’s chalk and cheese. Great managers know how to get from A to B, effectively, efficiently and enjoyably. By the end of this unit you’ll know how to develop a project plan, administer, monitor and review a project, all with your eyes closed!
This subject is available as a stand alone unit. Call us on 1300 73 79 77 to find out more.

Extra Units. Extra Units. Read all about it.

OK… We said this was a Diploma with management muscle … and we weren’t kidding. As well as the eight units detailed you also get exclusive access to:
Power Calls: Boot Camps are hard work…every now and then you need to speak to someone that cares. That’s why we make available 30 minutes of Power Calls per month…a direct line to your course instructor where you can ask anything you like. Except why Corn Flakes go soggy in warm milk…Sadly, this will always remain a mystery.
The Library: A set of five top-selling business books that compliment the course. Yours to take home and sweat over, we mean read, in your own time.
The Drill Room: Whilst each unit is conducted in a centrally located classroom you also receive 45-minutes with the coach (your unit instructor) via a webinar…during this time you can ask any questions you like specific to the unit, have them expand on a particular concept as well as hear others ask questions and respond to yours. All from the comfort of your home or office.

These Extras are available as stand alone units. Call us on 1300 73 79 77 to find out more

Funded training?  Yes Please!

Arrow is lucky enough to be able to offer funded training via contracts with Various State Governments. Check the link below to get further details on what's available in your state and what the requirements and fees and charges will be.

Funding

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Find out about our great courses, funding eligibility and more. Just email us to chat over your career needs and training aspirations. It’s time to take control and unleash the superstar within.

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Frequently Asked Questions

With a number of fully accredited courses, Arrow is the industry leader in innovative and progressive training solutions. Questions? Find the information you’re looking for via our FAQs page.

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